Saturday, September 14, 2013

The Next Big Customer Experience Trend: One to One Engagement

Has your company embarked on any of the following customer experience initiatives for competitive advantage?
  • Customer journey redesign – re-configuring the end-to-end customer experience
  • Measuring NPS or Customer Effort – re-thinking customer satisfaction and loyalty
  • “One Company” experience – delivering a coordinated, consistent experience across the business
  • Multi-channel communications – adding email, chat, mobile, and social channels to your business
  • Big data customer analytics – seeking customer insights to improve loyalty and revenue
As the strategic impact of customer experience increases, successful organizations are delivering personalized and seamless customer conversations across all channels and company touch points.

Register now for this webinar. Learn how the world's leading companies are driving top line revenue and profits with engaging 1:1 customer experiences. You will also learn:
  • Trends in customer experience and cross channel adoption strategies
  • Benefits of front and back office integration via contact center platforms
  • What you and your teams can do now to prepare for the future

Request Free!